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Shipping Details

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Q) How do I change an incorrect "ship to" address?
Q) Can I send personalized ornaments to more than one address?
Q) Do you ship personalized ornaments to Hawaii, Alaska & P.O. Boxes?
Q) Do you ship personalized ornaments to Canada?
Q) Do you ship personalized ornaments anywhere other than USA & Canada?
Q) Do you ship personalized ornaments to APO / FPO / DPO - Military Mail?
Q) How do you ship your personalized ornaments?
Q) What are your shipping charges for personalized ornaments shipping to the USA?
Q) What are your shipping charges for personalized ornaments shipping to Canada?
Q) Do you charge sales tax on personalized ornaments?
Q) What is your last shipping date for Christmas?
Q) How long will it take for my personalized ornament order to reach its destination?
Q) I would like to send my purchase as a gift. Do you offer gift services?
Q) Do you offer gift boxes?
Q) Do you offer gift wrapping?
Q) Do you offer gift bags?
Q) What if I receive my personalized ornament and it is cracked or broken?
Q) I entered the wrong SHIPPING address for my personalized ornaments when ordering. My package was returned to POFY. What happens now?
Q) Do you offer free shipping?
Q) I received someone else's order. What do I do now?
Q) My USPS tracking email indicates that my package was delivered, but I don't have it. What are my next steps?
Q) How do I track my shipped package?
 

 

Q) How do I change an incorrect "ship to" address?

A) Please contact us as quickly as possible at customerservice@personalizedornamentsforyou.com to change an incorrect shipping address. Due to our quick order turnaround, we cannot guarantee that the address can be updated. However, we will try our best to make your change. Personalized Ornaments For You is not liable for any changes once an order has been submitted by a customer.

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Q) Can I send personalized ornaments to more than one address?

A) Yes, however, you will need to make a separate order for each address. Each shipping address will incur shipping fees.

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Q) Do you ship personalized ornaments to Hawaii, Alaska & P.O. Boxes?

A) Yes, we do ship to these locations. Please note that USPS volume and weather conditions across the country can affect transit time. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

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Q) Do you ship personalized ornaments to Canada?

A) Yes, we ship personalized ornaments to Canada from January through November. During the month of December, we are unable to ship to Canada. Please be sure to place your orders early for the best selection of in-stock ornaments and contact us at customerservice@personalizedornamentsforyou.com with any questions. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs detainment. Customers are responsible for any additional duties or taxes that may be incurred through the customs process.

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Q) Do you ship personalized ornaments anywhere other than USA & Canada?

A) We are no longer shipping to other countries for the remainder of 2017 season. Please check back with us in January 2018 for more details.

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Q) Do you ship personalized ornaments to APO / FPO / DPO - Military Mail?

A) Yes. We will contact you via email if there is a reason why we are not able to send your package. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

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Q) How do you ship your personalized ornaments?

A) (Domestic packages) We ship our packages via USPS Mail throughout the year. From January through April, we ship packages from our facility in Maryland within 1 to 3 days of placing an order, although we are able to often turn orders around within 24 hours. From May through Thanksgiving, we aim to complete and ship orders within 24 hours. If we have questions about an order or if an ornament is backordered, it may take longer. After Thanksgiving, orders are typically shipped within 2-3 days of completing your purchase. Should we have a question about your order, we will contact you via email. Please respond to us as soon as possible as this may delay the timeliness of your shipment.

Please note, winter weather in the Baltimore, Maryland region may affect processing and shipping times as we want to be sure that our Writing Elves can safely travel to and from our workshop! Be sure to shop early in order to have the best selection of in-stock items and to avoid any weather-related delays with the United States Postal Service.

For orders that include 1-2 small items, we may ship your package via first class mail in a bubble mailer or a small box. Larger orders usually ship via USPS Priority Mail. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

(International packages) The same shipping times apply to our out-of-country orders as noted above. We typically use International First Class Mail for most orders. Priority Mail International may be used for large or oversized orders. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs inspections.

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Q) What are your shipping charges for personalized ornaments shipping to the USA?

A) Our rates for orders shipping to the USA are as follows:

  • Orders totaling $0.01 - $9.99 = $4.95 shipping
  • Orders totaling $10.00 - $30.99 = $6.99 shipping
  • Orders totaling $31.00 - $100.99 = $7.99 shipping
  • Orders totaling $101.00 - $149.99 = $8.99 shipping
  • Orders totaling $150.00 - $199.99 = $9.99 shipping
  • Orders totaling $200.00 - $299.99 = $12.99 shipping
  • Orders totaling $300.00 - $399.99 = $15.99 shipping
  • Orders totaling $400.00 - $499.99 = $25.00 shipping
  • Orders totaling $500.00 - $599.99 = $35.00 shipping
  • Orders totaling $600.00 - $699.99 = $50.00 shipping
  • Orders totaling $700.00 - $799.99 = $65.00 shipping
  • Orders totaling $800.00 - $899.99 = $80.00 shipping

Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.

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Q) What are your shipping charges for personalized ornaments shipping to Canada?

A) Our rates for orders shipping to Canada are as follows:

  • Orders totaling $0 - $25.99 = $7.95 shipping
  • Orders totaling $26.00 - $74.99 = $10.95 shipping
  • Orders totaling $75.00 - $99.99 = $15.95 shipping
  • Orders totaling $100.00 - $149.99 = $19.95 shipping
  • Orders totaling $150.00 - $199.99 = $24.95 shipping
  • Orders totaling $200.00 - $249.99 = $34.95 shipping
  • Orders totaling over $250.00 are subject to a $100.00 shipping fee, but may also encounter additional large / bulk order shipping fees.)

**All rates are quotes in USD.**

Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.

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Q) Do you charge sales tax on personalized ornaments?

A) Since Personalized Ornaments For You is owned and operated in the state of Maryland, all orders shipped to Maryland are subject to a 6% sales tax. The law requires that we charge sales tax on the total amount of the order, excluding shipping & handling charges.

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Q) What is your last shipping date for Christmas?

A) We will continue to ship through December 20 for an anticipated Christmas delivery. All packages are shipped from Owings Mills, Maryland which is just north of Baltimore. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues. Please note that the weather conditions across the country and in Maryland as well as USPS volume may affect transit times.

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Q) How long will it take for my personalized ornament order to reach its destination?

A) Our post master tells us that domestic packages shipped via USPS Priority Mail should be received within 2-3 business days after they have been shipped. For domestic items sent via 1st class mail, please allow up to 7-10 business days for arrival. International packages can take 2-3 weeks to reach their destination. Weather conditions across the country and in Maryland as well as USPS volume may affect transit times. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues. We are also not responsible for delays due to customs.

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Q) I would like to send my purchase as a gift. Do you offer gift services?

A) Yes! If your personalized ornament is being mailed as a gift, be sure to select the "This order is a gift, please do not include pricing on my invoice" box during the checkout process. Here you can also include a gift message that will be computer generated and display on the gift slip. By indicating this selection and sending the order directly to the gift recipient, we will also include a complimentary red Christmasy gift bag for each ornament ordered.

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Q) Do you offer gift boxes?

A) No. At present, we do not offer gift boxes, storage boxes or bags unless otherwise noted in the product description of an item.

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Q) Do you offer gift wrapping?

A) No. At present, we do not offer gift wrapping with our products.

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Q) Do you offer gift bags?

A) Throughout the year, we may run a promotion where you will receive ONE free gift bag for each ornament purchased. We do offer gift bags for sale on our site for $1.00. Please note that oversized gifts may not fit into this bag which measures 5.25" x 4.25" x 2.25".

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Q) What if I receive my personalized ornament and it is cracked or broken?

A) While we take every precaution when handling and packing our merchandise, breakage can occur during the transit process. If your item arrives damaged or is defective in any way, please contact us immediately at customerservice@personalizedornamentsforyou.com and include a picture of the damaged item as well as the name of the personalizer (name on the bottom of your invoice). Please contact us within 15 days of the delivery date so that we can quickly replace your item if applicable. Exceptions to this process include:

  • Incorrect personalizations entered on the checkout form.
  • An incorrect quantity of ornaments was ordered.
  • An item may be defective, but the customer does not supply a picture of the issue or concern. (Customer responsible for postage costs if mailed to us for inspection)
  • Returned items arrive at our facility broken or damaged.
  • A handmade item has color or size variations from the site. Handmade ornaments are unique. Size, color and arrangement will vary. We do not consider variations as defects.
  • The customer would like to return a personalized ornament because it is no longer needed or wanted for a gifting occasion
  • The customer attempted to "fix" an error on the ornament without contacting us for assistance

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Q) I entered the wrong SHIPPING address for my personalized ornaments when ordering. My package was returned to POFY. What happens now?

A) If we receive a returned package from the USPS, we will contact you via email to reship your item. The customer may be responsible for additional postage costs in order for us to resend the package. Please contact us a customerservice@personalizedornamentsforyou.com with any questions. Personalized Ornaments For You is not responsible for LOST or MISDIRECTED mail pieces.

Personalized Ornaments For You is not responsible for lost, late or misdirected mail in the following scenarios:

  • If a package was sent to the address you entered at check-out & is deemed "undeliverable" by the USPS.
  • If a package is returned to us because you entered an incorrect address during check-out.
  • If a package has been scanned by a USPS postal carrier and confirmed as delivered, but you state you did not receive it.
  • If a package is "Out for Delivery" and has a "Delivery status not updated" status.
  • If a package is missing after being confirmed delivered by your USPS Carrier.
  • If your order is delayed due to weather conditions or any other condition out of the control of the USPS or Personalized Ornaments For You.
  • If a package is lost while in the possession of the USPS.

Once a package has been shipped from our facility in Maryland, we will send your USPS tracking number via the email address provided to us during the checkout process. Please visit USPS.com and enter this number for specific tracking details. If you did not receive this email, please be sure to check your SPAM folder and mark us a safe sender or contact us at customerservice@personalizedornamentsforyou.com.

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Q) Do you offer free shipping?

A) While we do not offer free shipping, we do offer several ornament discount opportunities from January through October that often result in larger savings to the customer than free shipping. Personalized Ornaments For You offers the largest and most diverse selection of ornaments that can be found anywhere online as well complimentary personalizations. Many of our items can be personalized with more than a name or date and include thoughtful sentiments that create unique, one of a kind keepsakes that will be cherished for many years.

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Q) I received someone else's order. What do I do now?

A) We are so sorry for this mistake and sincerely apologize for any inconvenience this situation may have caused you. Please contact us at customerservice@personalizedornamentsforyou.com as soon as possible with your order number as well as the invoice number of the incorrect order. We will address the situation immediately.

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Q) My USPS tracking email indicates that my package was delivered, but I don't have it. What are my next steps?

A) If you believe that the USPS made an error with your delivery, please contact your local postmaster and have him or her provide you with a statement on official USPS letterhead indicating that the package was not delivered. Alternatively, if you believe that the package was stolen, please contact your local police and submit a stolen goods report. Once received, please provide us with this documentation at customerservice@personalizedornamentsforyou.com so that we may begin our claims process. Without a statement from the USPS or an official police report, we cannot provide you with a replacement order.

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Q) How do I track my shipped package?

A) Once a package has been shipped from our facility in Maryland, we will send your USPS tracking number via the email address provided to us during the checkout process. Please visit USPS.com and enter this number for specific tracking details. If you did not receive this email, please be sure to check your SPAM folder and mark us a safe sender or contact us at customerservice@personalizedornamentsforyou.com

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